
When "Thank you Sir/Madam" is Ruining Your Business.
By: Nicolas Gondard Degeneration, or in more blunt terms, deterioration, is the change from a higher to a lower form. This is the kind of...
When "Thank you Sir/Madam" is Ruining Your Business.
In Defense of Your Sales Team: 5 Reasons Why it’s Not Your Sales Team’s Fault
Training or how to outperform your pre-recession self.
Clean, border line and filthy: walking through the pleasure of doing business
The CX Hoax
The Lean Product: Customer Value Innovation
Can digitalization replace humanization
The Cash, the Customer and the Colleague
How the Psychology of Self-Deception Can Bring Out the Worst in Sales Professionals.